Friend/Family Top Up
Just curious, in your FAQ's there is a question and answer
'Can a friend/family member top up my account?'
Yes. However not in cash.
Can you elaborate on this? Does this mean that you will accept payment from a third party bank transfer, onto my Neat card?
And why not cash? Isn't cash top up just depositing money via ATM and forwarding on the receipt - could someone not do this and send me a picture of the receipt to upload in the app?
Sorry if I'm being silly, just curious!
Yes, a third party can make a bank transfer to your account.
For cash top-ups, if they can pass you the actual receipt and you can take a pic of the original it is fine. If they cannot do this and they will for example WhatsApp you the receipt, you can e-mail it to us and we can still process the top-up, but in some cases it may take 1 day longer to prevent fraud.
Ah, you use an in-app camera to take a picture of it - I understand now!
Thanks for the quick feedback!