Hiring: Customer Happiness Specialist



  • We're looking for a customer happiness specialist to join our team and set up the customer happiness department. Let us know if you are interested or know anyone that might be (info@neat.hk)

    Job description

    Want to be part of one of Hong Kong’s hottest Fintech start-ups? We’re looking for the first hire in our customer happiness team. Someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business.

    Responsibilities

    • Help build our customer happiness team and processes from the ground up.
    • Communicate with our users on social media, e-mail and phone. Support users with onboarding and resolve issues.
    • Set up processes for assembling user feedback and communicate with product team.
    • Build a strong community of users, online and offline, who love the product and want to share with their friends.
    • Help write educational content and FAQ sections.

    Skills & requirements

    • Excellent verbal and written command of Cantonese and English, Mandarin preferred.
    • Experience in customer facing roles, such as in hospitality, retail or customer service.
    • Entrepreneurial mindset, can work independently.
    • Outgoing, friendly and resourceful.


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