Hiring: Customer Happiness Specialist
We're looking for a customer happiness specialist to join our team and set up the customer happiness department. Let us know if you are interested or know anyone that might be (firstname.lastname@example.org)
Want to be part of one of Hong Kong’s hottest Fintech start-ups? We’re looking for the first hire in our customer happiness team. Someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business.
• Help build our customer happiness team and processes from the ground up.
• Communicate with our users on social media, e-mail and phone. Support users with onboarding and resolve issues.
• Set up processes for assembling user feedback and communicate with product team.
• Build a strong community of users, online and offline, who love the product and want to share with their friends.
• Help write educational content and FAQ sections.
Skills & requirements
• Excellent verbal and written command of Cantonese and English, Mandarin preferred.
• Experience in customer facing roles, such as in hospitality, retail or customer service.
• Entrepreneurial mindset, can work independently.
• Outgoing, friendly and resourceful.