Unauthorised transaction

  • I notice an unauthorised transaction on my neat's credit card yesterday, and I raise that issue straight away to the support and was told there is nothing Neat can do to stop that transaction.

    Is that true? If so then there is no consumer protection at all if you use Neat credit card.

  • Yes , there is no protection at all . You can lock your card but if there is fraud , you are not protected and usually u have to pay a fee to them for investigation.

  • @tank we have the standard Mastercard protection: first, the customer needs to contact the merchant, it solves the problem in 90% of cases because no merchant wants a chargeback. Then, if merchant did not help, they need to contact the police. With the police report we can claim an official chargeback with Mastercard. Unfortunately our services provider has a chargeback fee, as another person in this thread said. There is never any guarantee that Mastercard will accept the chargebck and give the money back, sometimes they do it, sometimes not, same with Visa.

  • There is no protection base on real experience using the Neat card, there is nothing Neat can do.

  • @nadia_neat

    Other prepaid card company doesn’t charge on chargeback , your provider should rethink waiving such fees .

  • It happened just once with my VISA from other bank. I called the bank and they promptly confirmed they would refund all the amount that was wrongfully charged in my credit card.
    It was a big amount with multiple bills. The thief’s were even using it for Uber.

    Was considering to move all my funds to NEAT, but now, for sure I will not. Specially now that they said we must contact the merchant by ourself and also issue a police report.

    Imagine if you get your account cleaned up by a fraudulent withdrawal/transfer/purchase.

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