Sign up process - improvements
We've gone through all the feedback you wrote in the surveys, this was very helpful for us! A quick update on what we're working on and are going to improve:
- Many people did not get their confirmation e-mail when signing up at the same time. This has been fixed now :)
- The hotline number will be removed as it's confusing.
Face verification (selfie)
- There were some issues with the bar not filling up - because of not seeing the instructions to smile or seeing it but it still didn't work - and some users had problems with their face not matching the passport photo. We're changing this to "blinking" instead of smiling and are working on making it more smooth
- Keyboard (iOS) is hiding the continue buttons.