Verifying card with an online merchant - need to see the transaction "description"

  • I am trying to use the Neat card with an online service which requires card verification. They say I need to find a code on my credit card statement, but I can't see it in my Neat app. Here are their instructions:

    Steps to complete the verification of your card

    1. Retrieve your secure code (4-digit code) from the description field of your credit card statement. It will appear as:

    In the Neat app, the transaction is showing simply as LEUPAY.EU. I downloaded the statement from Neat app, but it also doesn't have the Description field.

    Perhaps in the future you can add this as a new column in the Excel statement. Cheers.

  • Hello Anton. This is very strange as for PayPal you can see this code in the transaction history, no need to download a statement at all. Can you please write in the chat in the app and I will try to look what we see on our end for your transaction?

Log in to reply

Looks like your connection to neat was lost, please wait while we try to reconnect.