Cannot upload HKID
Hi I just tried to complete the process of opening an account.
But when I get to the upload HKID part, I can't upload the document.
It took a picture, and when I click continue, the system keeps saying
"We're sorry, but something went wrong. Please contact support"
What can I do?
I faced the same issue. Maybe the bugs in the system. Very unpleasant experience. Hope they will solve it soon.
@xurace I just tried again, it works now.
I think it's the problem of the server.
anyway I finished the account opening process just now :)
@xurace @chris97 Please accept our apologies for your unpleasant experience. We experienced some issue with our system yesterday. It is now all fixed. Please reach out to us firstname.lastname@example.org if you encounter any other problems.