Cannot upload HKID

  • Hi I just tried to complete the process of opening an account.
    But when I get to the upload HKID part, I can't upload the document.
    It took a picture, and when I click continue, the system keeps saying
    "We're sorry, but something went wrong. Please contact support"

    What can I do?

  • I faced the same issue. Maybe the bugs in the system. Very unpleasant experience. Hope they will solve it soon.

  • @xurace I just tried again, it works now.
    I think it's the problem of the server.
    anyway I finished the account opening process just now :)

  • @xurace @chris97 Please accept our apologies for your unpleasant experience. We experienced some issue with our system yesterday. It is now all fixed. Please reach out to us if you encounter any other problems.

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