Cannot upload HKID



  • Hi I just tried to complete the process of opening an account.
    But when I get to the upload HKID part, I can't upload the document.
    It took a picture, and when I click continue, the system keeps saying
    "We're sorry, but something went wrong. Please contact support"

    What can I do?



  • I faced the same issue. Maybe the bugs in the system. Very unpleasant experience. Hope they will solve it soon.



  • @xurace I just tried again, it works now.
    I think it's the problem of the server.
    anyway I finished the account opening process just now :)



  • @xurace @chris97 Please accept our apologies for your unpleasant experience. We experienced some issue with our system yesterday. It is now all fixed. Please reach out to us support@neat.hk if you encounter any other problems.


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