Hiring: customer happiness specialist



  • Here's your chance to join the Neat team.

    We’re looking for someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business.

    Responsibilities

    • Communicate with our users on social media, e-mail and phone. Support users with onboarding and resolve issues.
    • Conduct due diligence and KYC (know your customer) process for individuals and businesses
    • Set up processes for assembling user feedback and communicate with product team.
    • Build a strong community of users, online and offline, who love the product and want to share with their friends.
    • Help write educational content and FAQ sections.

    Skills & requirements

    • Excellent verbal and written command of English. Cantonese & Mandarin preferred.
    • Experience in customer facing roles, such as in hospitality, retail or customer service.
    • Preferred: experience in KYC and related operations, must be detail oriented
    • Outgoing, friendly and resourceful
    • Work independently
    • Experience working in a startup

    Apply here:
    https://hk.jobsdb.com/hk/en/job/customer-happiness-specialist-100003005584938


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