Account set up time

  • Could you advise what the normal set up time for account once application is done via the app

  • Normally, it takes 1-2 business days for us to do our due diligence and verification process, after which we send your card. The shipping time within HK is ~2 business days.

    However, since the end of last month we've been experiencing some shipping delays due to overwhelming demand. You will have received an e-mail if this impacted your application and we are expecting to ship your card by the end of September if you applied this month.

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