@tank we have the standard Mastercard protection: first, the customer needs to contact the merchant, it solves the problem in 90% of cases because no merchant wants a chargeback. Then, if merchant did not help, they need to contact the police. With the police report we can claim an official chargeback with Mastercard. Unfortunately our services provider has a chargeback fee, as another person in this thread said. There is never any guarantee that Mastercard will accept the chargebck and give the money back, sometimes they do it, sometimes not, same with Visa.
@Traveller to be able to link the card to PayPal, you have to have balance on the card.
We do not have enough information about Thai PayPal, but some of our customers successfully linked the cards to other non-Hong Kong PayPal accounts. So in your case I would start with topping up the card, and if it doesn't work, I would ask PayPal customer support if they accept non-Thai cards for Thai accounts.
Hello, I have a business Neat account and I have to pay European suppliers. Being able to transfer money to bank accounts outside HK is absolutely a must have. Could you please give us an approximate date of release? Thank you!
Those both are connectivity issues, as we realized recently. Our services provider is in China, so sometimes we have some problems with the Chinese firewall. I sincerely apologize for the inconvenience.
I have a question about server outage. Sometimes Neat app can't log me in so I can't check the balance, is this only due to Server outage that the app can't connect to? Will I still be able to use the Neat card itself if I have enough balance in the Neat account?
Hi there, we sent the event attendees a link to sign up by email the day after, did you sign up using that link or did you sign up on our general website for the waiting list? If you signed up using the special link provided please email us the name of your company at firstname.lastname@example.org. Normally processing the application only takes around a week. If it’s been a month, it probably means we are missing some documents or other information from your side. If you did not sign up using the special link and only signed up for the waiting list, please send us an email too so we can send you the link and you can complete the full registration.
We don’t ask for your online banking login details, like passwords. We only ask you to submit your bank account number and ID number that you used to open the account (we have an ID on record, but this may be a different one that you used to open your account, for example passport vs HKID). You can only link a bank account in your own name. We then send your name, ID number and account details to your bank, and if it is the same as they have on record, the account link will be approved by your bank.