@Anton nonsense. I’m using their service with a different debit mastercard. Unfortunately the Neat card is refused in a lot of places that do accept my other (prepaid & debit) cards. I believe this is because it’s not linked to a personal account? Neat seems to be ‘recognised’ similar to prepaid gift cards...
I did sign up for smartone, and they were really curious about the card.
The thing is, they wouldn't generally accept debit cards, but debit cards are so rare in Hong Kong that they wouldn't bother to check. You can claim ignorance and maintain that it's a credit card (although the card terminal will still show it's a debit card - if they care to check).
In the end, because I didn't have money on the Neat card, they are no longer trying to charge my Neat card and I'm paying my phone bill manually whenever I want, which is neat.
Thank you for informing us and I am so sorry for this. Our tech team is on it, they will fix this in the next app version. In the meantime, you can contact us at firstname.lastname@example.org and we can send you the export. I apologize for the inconvenience.
It happened just once with my VISA from other bank. I called the bank and they promptly confirmed they would refund all the amount that was wrongfully charged in my credit card.
It was a big amount with multiple bills. The thief’s were even using it for Uber.
Was considering to move all my funds to NEAT, but now, for sure I will not. Specially now that they said we must contact the merchant by ourself and also issue a police report.
Imagine if you get your account cleaned up by a fraudulent withdrawal/transfer/purchase.
Actually, that's absolutely normal: the app is for working with the card, so there is nothing to access if the card is not received and activated yet. Are you trying to access your business dashboard? Sorry to inform you it's only accessible via your browser.
You can fill out our application at http://business.neat.hk/. We generally have a high acceptance rate, but cannot guarantee in advance whether we can open an account as we need to conduct due diligence on all businesses and customers that want to open an account with us.
In principle, we are able to open accounts for holding companies. We do ask in the signup form to provide details about your subsidiaries.
Neat Business was built for startups & SMEs, because we believe their needs are not met by traditional banks. One of the reasons it is difficult for young companies to open an account is that traditional banks have high costs for opening and maintaining an account and startups may not be profitable for these banks, the same may be the case for a holding company which does limited transactions.
As for Neat, we have been able to automate and digitize a large part of our KYC (Know Your Customer) process and have therefore been able to vastly reduce the costs of our compliance process. This means we are able to onboard and provide services to a wider range of companies.
Hi Dante, we just sent an email yesterday, but you may not have seen it if you just tried to sign up today.
We are currently experiencing an issue that is affecting users on iOS.
We've identified the problem and are submitting a new version of the app to the App Store. However, it may take a few days to get approved by Apple and published. We will send an email once it's ready for download.
The issue is only affecting iOS. If you want to open an account right now, you may use an Android phone. After completing the signup, you can use the same login details for your iPhone.
The issue only affects iOS app signups and does not affect business account applications. Sorry for the inconvenience!
@Traveller to be able to link the card to PayPal, you have to have balance on the card.
We do not have enough information about Thai PayPal, but some of our customers successfully linked the cards to other non-Hong Kong PayPal accounts. So in your case I would start with topping up the card, and if it doesn't work, I would ask PayPal customer support if they accept non-Thai cards for Thai accounts.
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