Hi John. Cannot agree more, it is not recommended to send more money than your tier limits allow :( I am very sorry for this issue but we have no way to know in advance what will be your balance on the day the payment arrives so we cannot forbid sending any amount.
As for the T3 upgrade, it is incredibly long time, and I am so sorry for this. We are now trying to find out what happened. I apologize for the inconvenience. You will definitely get your money as soon as we fix the issue with the upgrade.
@Anton nonsense. I’m using their service with a different debit mastercard. Unfortunately the Neat card is refused in a lot of places that do accept my other (prepaid & debit) cards. I believe this is because it’s not linked to a personal account? Neat seems to be ‘recognised’ similar to prepaid gift cards...
I did sign up for smartone, and they were really curious about the card.
The thing is, they wouldn't generally accept debit cards, but debit cards are so rare in Hong Kong that they wouldn't bother to check. You can claim ignorance and maintain that it's a credit card (although the card terminal will still show it's a debit card - if they care to check).
In the end, because I didn't have money on the Neat card, they are no longer trying to charge my Neat card and I'm paying my phone bill manually whenever I want, which is neat.
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