I'm trying to fund the account via TransferWise however they state:
"The reference will be included only with the email the recipient will receive. It will not be shown on their bank statement. Please double-check beforehand with your recipient if a payment without reference on the bank account statement will be accepted."
@Albert Since we have to work with the banks it has unfortunately taken longer than we hoped :(. However, we've almost completed this feature for iOS and if all testing goes well, should be able to roll it out later this month; Android to follow after.
@oberon the first top-up does not necessarily have to come from your own name, but if you want to get upgraded to Tier 3, then yes at least one transfer at some point needs to come from a bank account in your own name. Services such as Transferwise use third party providers to make the payments for them and we can only see the name of the company.
Normally, it takes 1-2 business days for us to do our due diligence and verification process, after which we send your card. The shipping time within HK is ~2 business days.
However, since the end of last month we've been experiencing some shipping delays due to overwhelming demand. You will have received an e-mail if this impacted your application and we are expecting to ship your card by the end of September if you applied this month.
Thanks for your feedback. To answer your questions:
1). It's HKD. You can, of course, use your Neat Card anywhere in the world MasterCard is accepted, but the base currency is HKD.
2). Yes, agreed. We are working on the individual account numbers :), which would also imply the ability to transfer out.
3). Regarding the business solution, this is actually what we are currently very much focused on, stay tuned! You can check http://business.neat.hk/ and this topic for more info.
Thanks for your suggestion. Ideally we'd love if HK would adopt what other cities have been doing everywhere: accept contactless payments on public transport...
As for Octopus integration we would love to have it, but the 2 available options would unfortunately not be so easy to do on short term:
1). AAVS - Not impossible but a bit more difficult to do with prepaid. We may not forever stick to a prepaid product, but this is not something that'd change overnight.
2). Integrated Octopus chip in our MasterCard - this is another possibility and probably even better, but quite expensive, so we won't be able to do it right now
As with any other card company, the payment network or even a bank, some of our employees will have access to your transaction records to properly do their jobs and assist you. We cannot view what items you have bought, but some employees are able to access the transaction records as visible to you in the app to help resolve any issues that might arise. Employees will only access your transaction records to fulfil their duties and it is against company policy and also illegal to access or share the information for reasons other than doing assigned duties.